TERMS AND CONDITIONS OF SALE
INTRODUCTION
This contractual document governs the General Conditions for the purchase of products advertised on the website (hereinafter, “Conditions”) through the website kisuihair.com/, owned by IMPORT YOY COSMETICS S.L., under the trade name Ki.Sui, hereinafter referred to as the PROVIDER. Contact details can also be found in the Legal Notice on this website.
These Conditions will remain published on the website for USERS to read, store, and reproduce as confirmation of the contract and may be modified at any time by IMPORT YOY COSMETICS S.L. It is the USER’s responsibility to read them periodically, as those in force at the time of placing the order will be applicable. IMPORT YOY COSMETICS S.L. will archive the electronic document in which the purchase is formalized and will make it available to the USER upon request.
Contracts shall not be subject to any formal requirements except as expressly provided by the Civil and Commercial Codes or by this or other special laws.
Acceptance of this document implies that the USER:
- Has read, understands, and agrees to these terms.
- Is a person with sufficient capacity to enter into contracts.
- Accepts all the obligations set forth herein.
These conditions will have an indefinite validity period and will apply to all purchases made through the PROVIDER’s website.
The PROVIDER informs that it is responsible for and aware of the current laws of the countries to which it ships products and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions previously acquired.
Identity of the contracting parties
On one side, the PROVIDER of the contracted products is IMPORT YOY COSMETICS S.L., with registered address at C/ Progreso 7, Vigo, Pontevedra, Spain, Postal Code 36202, Tax ID (CIF) B27830082, and customer service phone number +34 603 16 45 85.
And on the other side, the USER, registered on the website with a username and password, for which they are fully responsible for use and custody, and responsible for the accuracy of the personal data provided to the PROVIDER.
The PROVIDER may allow the purchase of products by unregistered users, whose purchases shall be governed by the same terms and conditions of sale.
Purpose of the contract
The purpose of this contract is to regulate the contractual sales relationship between the PROVIDER and the USER from the moment the USER accepts these Terms and Conditions during the online contracting process.
The contractual sales relationship entails the delivery of a specific product, in exchange for a publicly stated price on the website.
Correction of data
If the USER detects any errors in the information published on the website or in documents generated by the contractual relationship, they may notify info@yoycosmetics.com so that IMPORT YOY COSMETICS S.L. can correct them as soon as possible.
The USER may update their personal data by accessing their user account.
Contracting procedure
To access the PROVIDER’s products or services, the USER must be of legal age or an emancipated minor and must register on the website by creating a user account or may make a purchase as a guest. In both cases, acceptance of the Terms and Conditions is required. The USER must freely and voluntarily provide the required personal data, which will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), as described in the Legal Notice and Privacy Policy on this website.
The USER will choose a username and password and agrees to use them diligently, not to share them with third parties, and to report any loss, theft, or unauthorized access so that the PROVIDER can block them immediately. If the USER opts not to register, they must use the provided data responsibly to complete the purchase.
Once the account is created, the contracting process will follow the steps outlined in Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE):
- General contracting clauses
- Order shipping and delivery
- Right of withdrawal
- Complaints and online dispute resolution
- Force majeure
- Jurisdiction
- General aspects of the offer
- Price and validity of the offer
- Shipping costs
- Payment methods, fees, and discounts
- Purchase process
- Severability and suspension or termination of the contract
- Warranties and returns
- Governing law and jurisdiction
1. GENERAL CONTRACTING CLAUSES
Unless otherwise agreed in writing, placing an order with the PROVIDER implies the USER’s acceptance of these legal conditions. No condition proposed by the USER shall differ from those of the PROVIDER unless expressly accepted in writing.
2. SHIPPING AND DELIVERY OF ORDERS
The PROVIDER will not ship any order until payment has been confirmed.
Shipments will be handled by various transport companies, depending on the destination designated by the USER.
Shipping will take place once product availability and payment have been confirmed.
Delivery time will range from 3 to 7 working days, depending on the destination and payment method. The estimated shipping and delivery date will be provided prior to order confirmation.
Failure to execute the distance contract
If the contract cannot be executed due to product unavailability, the USER will be informed and may cancel the order and receive a full refund at no cost. No liability for damages will arise against the PROVIDER in such cases.
The PROVIDER shall not be held responsible for non-delivery due to inaccurate or incomplete data provided by the USER.
Delivery is considered complete once the carrier has made the product available to the USER and the USER or their representative has signed the delivery receipt.
The PROVIDER is liable for any lack of conformity existing at the time of delivery. The USER may request correction, price reduction, or contract termination, and may also claim compensation for damages if applicable.
The USER has the right to suspend any pending payment until the PROVIDER fulfills its obligations.
The USER must inspect the products upon receipt and note any justified reservations or complaints on the delivery receipt.
3. RIGHT OF WITHDRAWAL
The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the sales contract in the case of a service provision, to exercise the right of withdrawal, as regulated in Article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RLD 1/2007. If the PROVIDER fails to comply with the duty to inform and provide documentation regarding the right of withdrawal, the withdrawal period shall expire twelve months after the end of the initial withdrawal period, in accordance with Article 105 of RLD 1/2007.
The right of withdrawal shall not apply to the contracts referred to and listed in Article 103 of RLD 1/2007, which are outlined here.
All returns must be communicated to the PROVIDER via email to info@yoycosmetics.com, including the invoice or order number to obtain a return number.
If the return is not made with the original packaging, the PROVIDER may refuse the refund after notifying the USER.
Once the USER receives the return number, they must send the product to the PROVIDER at their own expense, including the return number, to the following address: IMPORT YOY COSMETICS S.L., C/ Progreso 7, Vigo, Pontevedra, Spain, CP 36202.
4. COMPLAINTS
Any complaints from the USER will be addressed as soon as possible and may be submitted to:
- Postal: IMPORT YOY COSMETICS S.L., C/ Progreso 7, Vigo, Pontevedra, Spain, CP 36202
- Phone: +34 603 16 45 85
- Email: info@yoycosmetics.com
5. FORCE MAJEURE
Neither party shall be liable for any failure due to force majeure. Obligation fulfillment will be postponed until the force majeure event ceases.
6. JURISDICTION
The USER may not assign or transfer any rights, obligations, or responsibilities from this contract.
If any part of these conditions is deemed invalid or unenforceable, the validity of the remaining provisions will remain unaffected.
The USER declares to have read, understood, and accepted these Conditions in full.
7. GENERAL ASPECTS OF THE OFFER
All sales and deliveries by the PROVIDER are subject to these Terms and Conditions.
No modification or contrary agreement will be valid unless expressly agreed to in writing and signed by the PROVIDER.
8. PRICE AND VALIDITY OF THE OFFER
Prices for each product or service include VAT or applicable taxes, unless otherwise stated. Shipping, handling, or additional services are not included unless specified.
Prices are listed in EURO and may change in real time. Before completing the purchase, the USER may review all order details. Prices remain fixed once the order is placed.
Every payment results in an invoice issued to the USER or their business name and sent via email. If the USER prefers not to receive it by email, they must request it through other means.
For order information, USERS may contact the PROVIDER at +34 603 16 45 85 or info@yoycosmetics.com.
9. SHIPPING COSTS
Published prices exclude shipping, communication, installation, or other services unless otherwise agreed.
Shipping rates may vary due to force majeure or transport company changes.
Shipping rates:
- Mainland Spain: €6 (free for orders over €60) – 72h delivery
- Canary and Balearic Islands: €10 (free over €80) – 7 business days
- Ceuta and Melilla: €10 (free over €80) – 4 business days
Note: Customs processing times not included.
Professional customers: Free shipping from €150.
10. PAYMENT METHODS, FEES, AND DISCOUNTS
The PROVIDER manages transactions and accepts:
- Credit/debit cards (including mobile payment apps), Bizum, bank transfer, and SEPA (semi-manual process)
Discount codes may be applied at checkout if received from the PROVIDER.
Security measures:
The website uses standard industry security techniques such as SSL, secure pages, firewalls, access controls, and encryption. The USER agrees to provide authentication data for access control verification.
The PROVIDER will not authorize transactions considered illegal or potentially damaging to credit card companies or the acquiring bank.
Products or services that violate applicable laws are strictly prohibited under credit card program policies.
11. PURCHASE PROCESS
Any catalog product can be added to the cart, which simulates an order but has no administrative value.
To complete a purchase:
- Confirm billing information
- Confirm shipping address
- Choose payment method
- Place order
Once the order is processed, confirmation is emailed to both the PROVIDER and the USER.
12. SEVERABILITY AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any part of these conditions is found illegal or unenforceable, it will be deemed separable and not affect the remaining terms.
The PROVIDER may suspend or terminate the USER’s access without notice if obligations are not met.
This does not affect any other rights or remedies available to the PROVIDER.
13. WARRANTIES AND RETURNS
Warranties will comply with the section “Warranties and after-sales service” of Royal Legislative Decree 1/2007, which you can access by clicking [here].
14. GOVERNING LAW AND JURISDICTION
These conditions shall be governed by Spanish law.
Any disputes arising from these terms will be submitted to the USER’s local courts, the place of obligation, or the location of the product if applicable.
