If you have any questions, we recommend checking out our FAQ section first.
Our customer support team is here for you and happy to help. We usually reply within 24 hours, Monday to Friday, and always do our best to respond as quickly as possible.
You can use the form to send us your message or share your ideas. We carefully read every message. Don’t forget to check your “spam,” “promotions,” or “social” folders in case our reply ends up there by mistake.
[email protected]
Whastapp: +34 674 88 65 83
The entire Ki.Sui line is 100% vegan, cruelty-free, and free from any animal-derived ingredients.
Orders are processed within 48 to 72 working hours (mainland Spain).
If you are in another country, you can check the delivery times here.
Credit/debit card, PayPal, and bank transfers (including SEPA).
We’re working on adding installment payment options soon.
You can place your orders from any country within the European Union.
Yes. From your professional account, you can repeat your last purchase with just one click, change quantities or add new products easily.
Yes. At Ki.Sui, we believe in a direct model from the factory to the salon. You don’t need sales agents to place your orders — you can shop easily and directly through our professional platform.
– Special pricing for professionals.
– Access to exclusive training.
– Opportunity to earn extra income by recommending our products (system reserved for active professionals only).
It’s very simple. If you’re a professional, you can request access to our referral network. You’ll earn commissions on every sale made through the members of your network. No initial investment or need for stock.
Yes. From your professional account, you can repeat your last purchase with just one click, change quantities or add new products easily.
Absolutely. As a registered professional, you’ll have free access to our Ki.Sui Academy, where you’ll find technical training, usage rituals, and more.
Credit/debit card, PayPal, and bank transfers (including SEPA for professionals).
We’re working on adding installment payment options soon.
Yes. The minimum order for professionals is €150 (excluding VAT).
Orders are delivered within 48 to 72 business hours after payment confirmation in mainland Spain.
For other EU countries, estimated delivery times are as follows (business days):
· Germany, Belgium, France, Monaco Netherlands, Luxembourg, Austria, Italy, San Marino: 3 – 4 days.
· Ireland, Denmark, Czech Republic, Slovakia, Slovenia, Romania, Malta, Hungary, Poland, Finland, Croatia, Estonia, Latvia, Lithuania, Greece, Bulgaria: 4 – 6 days.
We work with Tipsa for mainland Spain and Portugal, Seur for the Balearic Islands and other EU countries, and Correos for the Canary Islands.
Yes. Once your order has been shipped, you’ll receive an email with the tracking code from the relevant courier.
If you don’t receive it, feel free to contact us and we’ll provide it for you.
The courier will try to contact you using the phone number you provided. They will also inform us so we can help coordinate a new delivery.
Yes. We ship to the Canary Islands, Balearic Islands, and all countries within the European Union.
If your order is incomplete, please notify us as soon as you receive and open the package. Take a photo and we’ll report it to the relevant department.
If your order is damaged, send us photos and a brief description of the condition. We’ll arrange a pickup, and within 48 hours you’ll receive a replacement.
Most Ki.Sui products are formulated without sulfates, parabens, or silicones.
We offer a shampoo, Soft Cleaning, that is sulfate-free yet lathers, and a silicone-free serum, both of which are rare and technically challenging achievements in haircare formulation.
Yes. Our products are made with safe and gentle ingredients, suitable for pregnant and breastfeeding women, as well as children. However, we always recommend consulting a healthcare professional in case of doubt.
Yes. The entire Ki.Sui line is compatible with colored or chemically treated hair, helping maintain vibrancy and hair health.
The professional line is formulated exclusively for salon use, with more concentrated formulas and advanced treatments. The retail line is designed for at-home care, offering visible and lasting results without the need for professional techniques.
You can find the full INCI (ingredient list) on each product’s page on our website.
You can request certificates for the trainings that include them by emailing [email protected].
Absolutely! We’d love to hear your suggestions. You’ll find a dedicated space for this in your account.
You can be part of a new way of doing business in the beauty industry — by recommending our products to other professionals.
For every purchase made by someone you invite, you’ll receive a commission. You’ll also earn commissions from the purchases made by the professionals they invite.
We’ve created 5 levels of growth.
It all starts with the Founder Team, the central core.
From there, it expands to the Influencities Team, followed by the Creators Team, and finally the Starter Team.
No. There is no initial investment or stock purchase required.
You can withdraw your commissions whenever you like or use them as credit for your Ki.Sui orders.
Yes. In your account dashboard, you’ll be able to see who’s in your network and how much income each level is generating.
No. This opportunity is exclusively for active professionals in the beauty industry.
You can access your account from the user icon at the top of the website or directly via this link:
You can update your details within your client area.
If you need help, just contact us at: [email protected]
Click on “Forgot your password?” on the login page and follow the steps to reset it. If you need assistance, get in touch.
You can reach us through our contact page, where you’ll find the right department for your query:
We’re really sorry for the inconvenience and will do our best to help you quickly.
Email us at [email protected] or send us a WhatsApp at +34 674 886 583.
About
